Coverage: Main urban districts, including Hai Chau, Thanh Khe, and selected parts of Son Tra.
Standard ETA: Around 30 minutes from confirmation to handover for in-stock items.
Service Window: Daily from 07:00 to 21:00, including weekends.
Cold-Chain Promise: Products are prepared and dispatched under chilled handling to preserve taste and freshness.
Possible Delays: Severe weather, peak lunch or dinner rush, city events, and traffic restrictions may extend ETA.
Channel: Official nationwide orders are handled through our Shopee listing.
Payment: Cash on Delivery is available where Shopee logistics supports COD.
Estimated Transit: 2 to 5 business days, depending on province, courier route, and weather conditions.
Tracking: Customers receive tracking updates directly in Shopee after parcel pickup.
Shipping Fee: Calculated automatically by Shopee at checkout based on destination and package weight.
For fastest in-city service, place orders earlier in the day. Last-hour requests are accepted based on rider capacity and stock availability.
Provide exact building, floor, and contact details. Clear location details help us keep 30-minute deliveries consistent.
If your order is urgent, contact support through WhatsApp or Zalo for immediate status checks and manual routing support.
Policy notes: ETAs are estimates, not legal guarantees. Delivery availability may change by time slot and district conditions. For large or recurring orders, please contact support in advance for scheduling.